First, defining what customer experience is will help lay the foundation for how associations can apply it to their member services. Customer experience is a culmination of product, service, and the experience before and after a sale that results in how the customer perceives your brand.
The symptom is unusually high click through rates in your email sends. We have seen it occur across multiple email service providers and even marketing automation software - and it often occurs when initially sending from a new platform. It happens because some email services have virus checking software that opens links in an email to ensure they are safe to pass through to a users mailbox. Many times the victims happen to send to entities that include schools and hospitals because these entities often have more strict spam filters...
As the new year rolls into week two, you may be reflecting on the goals you have set for yourself and your organization. “Whether you’re about to embark on a massive digital transformation or looking to bring a few departments and work streams closer together, focusing on the right project management tool and leader, can help put you on a path to success in 2018," stated Tim Ebner, senior editor for Associations Now.
The experts in this report in Search Engine Journal mention Artificial Intelligence as a raging trend for 2018 (almost in the same breath as Instagram stories - which boast 200 million users daily); the point is bots (and ephemeral stories) are taking over the 2018 digital marketing trends reports. With the evolving A.I. and machine learning capabilities incorporated in platforms from marketing automation to data analysis and finally customer service; associations will gain the greatest edge utilizing personalized messaging and insights...
SEO is an important strategy to weave into your digital marketing landscape. It affects online visibility of your organization’s content in web search engines. “In it’s simplest form, SEO is the practice of growing your visibility and increasing traffic through organic search engine results” (Edgecomb, 2017).
When thinking about SEO, most organization’s consider keywords and lack to consider the quality of content that they are publishing. However, contrary to popular belief, that is not the case:
We get it, marketers are under immense pressure to prove results with their digital marketing efforts. We’ve seen the buyer journey quickly shift to almost entirely online where nearly everything is measurable. Marketers are often led to over report on marketing results like vanity metrics while also over-valuing the business results such as ROI, which can hurt digital marketing performance over time.