We’ve all been on the receiving end of emails that begin with “Dear Member” and then attempt to convince us to attend an association event for which we’re already registered. For many association members, impersonal and disconnected interactions like these can lead to feelings of frustration, decreased engagement, and even lapsed memberships.
You may think the number one goal for marketing automation is lead generation, and it’s not far behind; however, 43% of heavy users of marketing automation claimed optimizing productivity as the most important objective according to this study by Adestra Message Focus. With small teams charged with email, marketing automation is seen as a tool that will level the field. There’s no competing with Amazon’s 300-plus professionals solely focused on email marketing, so for small teams wearing multiple hats at once as is often the case with association professionals, it may be easy to see why productivity is such a major KPI.